Troubleshooting Email Notifications in PublishPress
If you're not receiving PublishPress notifications correctly, there are several possible reasons. This article will help you check for common solutions.
Check the Notifications Log
Some PublishPress users report that they do not receive email notifications.
If you're having a problem with notifications, we recommend that you use the Notifications Log feature. This plugin will keep a record of all the notifications sent from PublishPress.
If PublishPress emails are appearing in the log, then you have an email delivery problem. Please check your spam filters or email firewalls – they may be blocking your emails.
If PublishPress emails are not appearing in the log, try solutions below …
Check your WordPress site
If PublishPress emails are not being sent, the next step is to check your default WordPress emails.
For example, try to create a new account or reset your password. Is your WordPress site successfully sending those emails.
You can verify the default WordPress emails by using the Email Log plugin.
If the default WordPress emails are being sent, you can move on to check other PublishPress settings.
Change the Aysnc option
This advice may be useful if notifications are not sent at the correct time.
- Go to PublishPress > Settings.
- Scroll down to the “Featured” area.
- Uncheck the box for “ASync Notifications”.
- Click “Save Changes”.
ASync is a useful feature that can improve your notification sending, particularly for scheduled content and for busy sites. However, it can cause problems on some sites and it is safe to disable this feature.
It is also worth checking the Cron on your site. A plugin such as Advanced Cron Manager will tell if you notifications are being held up by problems with your site's Cron.
Check individual user choices
Each user has their own notification options. If a particular user is not receiving notifications, check inside their user profile. Make sure that they have selected their preferred channel: