Sometimes users do find problems with PublishPress. These can happen for many reasons including conflicts with other plugins, mistakes with the server configuration, or bugs with the PublishPress code.
To solve the error, we need to find an error message. Sometimes the error messages are visible on the site. However, sometimes we need to other ways to find the message.
Option #1. Check your Error Logs #
Most hosting companies will give you access to your site's error logs. Please look at your hosting company's control panel or documentation to try and find the error logs. You can also try and view your error logs with plugin.
Option #2. Emails from WordPress #
WordPress has a feature that will notify you about any serious errors on your site. You can't trigger this by yourself, but simply seeing this message can be helpful:
“There has a been a critical error on your website. Please check your site admin email inbox for instructions”.
WordPress will also send an email message to the site administrator. This will contain a link to put your site in a special “recovery mode”. This recovery mode will allow you to login and disable plugins that are causing problems.
Option #3. Use the Fatal Error Notify plugin #
If you don't have access to error logs from your hosting company, we recommend the Fatal Error Notify plugin.
Go to Settings > Fatal Error Notify and enter your email address:
This plugin will send you an email with a details of the error on your site. You can send this error message to the PublishPress team and it will help us solve the problem quickly.