PublishPress’s Frequently Asked Questions
Can I modify the plugin code?
Yes, we don’t encrypt any code. However, we don’t provide support for custom code, so you are welcome to customize the code, but we can’t support your changes.
What license is used for your plugins?
We release all our plugins under the GPL license.
Does PublishPress use recurring payments?
Yes. If you change your mind, they are easy to cancel. We sell 100% risk-free recurring subscriptions: if the subscription renews, and you did not want it to, we will give you a refund.
Why does PublishPress use recurring subscriptions?
You can buy the plugin and immediately cancel your subscription. However, we encourage you to remain a subscriber because these plugins require continuous ongoing development. Our team needs to update the code for every new WordPress version, even the minor ones. We are also constantly updating them to work with other WordPress plugins, to fix bugs, and to meet the needs of third-party services such as Google.
Your subscription makes it possible for us to keep up with all this work. PLus, a well-maintained plugin will make your site work better and be less vulnerable.
What happens if I don’t renew my subscription?
You can continue using the plugin even after your subscription expires. However, after your subscription expires, you will lose access to our support team. Also, you will not receive any more updates. These updates contain security and bug fixes, as well as new features.
Can I get a refund?
If you have problems getting plugins to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.
We also offer refunds for subscription renewals. If you had intended to stop your subscription and forgot, contact us within 7 days of the renewal.
What’s special about PublishPress’s support?
Other companies use community forums to provide support. We use a state-of-the-art support ticketing system that allows you to communicate with our team using private support tickets. In short: EVERY question gets answered, every ticket is replied to enabling you to keep your projects moving forward.