Troubleshooting Email Notifications for Revisions

Sometimes PublishPress Revisions users report that they are not receiving email notifications. This guide has some common fixes to email problems with PublishPress Revisions.


Check the Notifications Logs #

If you’re having a problem with notifications, check the notifications log.

  • Go to the “Revisions” then “Settings” area.
  • Scroll to the bottom of the “Settings” area click the “Show Notification Log / Buffer” link.
Notifications Log in PublishPress Revisions

This image shows the content of a typical log:

This log has a Buffer that should prevent failures if your hosting company places limits on how frequently you send emails.

The Log will tell you if PublishPress Revisions emails are being sent correctly:

  • If PublishPress Revisions emails are being sent, you have an email delivery problem. Check your spam filters or email firewalls.
  • If PublishPress Revisions emails are not being sent, you may have a bug. Contact our support team.

If you don't see this log, you can find by manually adding &mailinfo=1 to the Revisions Settings URL.


Emails Going Out at The Wrong Time #

Please make sure that your site's timezone is correct so you get emails when expected.

  • Go to Settings > General.
  • Check the “Timezone” is set correctly.