---
title: Shortcodes Aren’t Working in Planner Emails
description: "If shortcodes are not loading in your [PublishPress Planner](https://publishpress.com/links/planner) notification emails, first [follow this guide to make sure they are set up correctly.](https://publishpress.com/docs/customize-email-notifications/) Next, click the \"Text\" tab and check that the shortcodes are entered cleanly and are not surrounded…"
url: "https://publishpress.com/knowledge-base/shortcodes-emails/"
updated: "2023-03-21"
category: PublishPress Planner / Troubleshooting Planner
---

# Shortcodes Aren’t Working in Planner Emails

If shortcodes are not loading in your [PublishPress Planner](https://publishpress.com/links/planner) notification emails, first [follow this guide to make sure they are set up correctly.](https://publishpress.com/docs/customize-email-notifications/)

Next, click the "Text" tab and check that the shortcodes are entered cleanly and are not surrounded by any HTML code:

![](https://publishpress.com/wp-content/uploads/2019/05/email-shortcodes-1024x444.png)