---
title: PublishPress Refund Policy
description: "We are able to provide refunds for PublishPress purchases that follow the criteria on this page. For **new purchases**, here are the steps: 1. If you are having an issue with the plugin, open a support ticket and talk with…"
url: "https://publishpress.com/knowledge-base/refund-policy/"
updated: "2026-10-20"
category: PublishPress.com Questions / Account
---

# PublishPress Refund Policy

We are able to provide refunds for PublishPress purchases that follow the criteria on this page.

For **new purchases**, here are the steps:

1. If you are having an issue with the plugin, open a support ticket and talk with our support team. If the problem can't be resolved, then move to the refund request.
2. Check the date: refund requests must be within 30 days of the original purchase.
3. After completing the first two steps, request a refund by [opening a support ticket](https://publishpress.com/new-support-ticket/).

For **renewals**, here are the details:

- We send you reminder emails 2 weeks before all renewals.
- Refund requests must be within 30 days of the subscription renewal.
- To request a refund, please [open a support ticket](https://publishpress.com/new-support-ticket/).
- You will be sent a refund, minus 10% for payment processor fees.

Please note that [canceling your subscription](https://publishpress.com/knowledge-base/cancel-your-subscription/) is different from a requesting a refund. Canceling indicates "I do not want auto renew enabled on my account" and does not indicate "I want a refund".